Producing time.
Producing time depends on the type of art you purchase:
Acrylic painting – you will receive it around 10 days after ordering.
Oil painting – you will receive it around 12 days after ordering.
Generally, you will receive your purchase in 9-21 days after the order is placed. For quantity orders, please contact us for details.
Packing, shipping, and delivery.
All paintings are packed carefully in a strong plastic tube, shipped with FedEx or TNT or DHL, 5-7 international express delivery to your home.
A tracking number will be sent to you via shop shipping notification, you will receive it just in around 4 days after it’s shipped.
About the shipping address.
We can only ship the address that comes with your PayPal payment, so, please pay with your CORRECT shipping address, otherwise, we will need you to replace your order with the correct one.
P.O. Box is not acceptable, because our package is large or extra-large sized, please use your street address.
Do you sign your art?
If you want us to sign on the front of the painting, please indicate it right after your purchase and tell me which position you would like to hang it, then, the signature will be signed at the right bottom of the front.
How do I check the status of my order?
We will keep you updated after start painting.
Can I cancel my order?
To cancel an order that has not yet started to paint, we will cancel your order and issue a full refund in 24 hours at the latest because we might be in a different time zone.
What about taxes and duties?
You may be required to pay duties and taxes to claim your package, depending on your local customs policy. Please understand that we have no way of determining the total cost of duties and taxes in your country. We encourage you to contact your customs for specific information.
(For the United States clients, it’s free duties when import value is under USD2000)
Will I get what I see from the original picture?
You will receive the same quality and beauty of the painting as what you see from the pictures.
Some customers asked how similar original piece shows online and recreated pieces are. I cannot promise you will get an IDENTICAL one as you see from the photo, because only the art print machine can do EXACTLY the same as pictured. All our oil painting reproductions are hand-painted, so, every brush stroke might be different, but I DO promise you will get it in the same quality and same beauty, we have sold over 20,600 pieces on Etsy, 99% of 5 stars reviews.
Quality is the last thing you need to worry about.
For any reason you don’t like the art you received, you can always get a full refund.
About framing and stretching/gallery wrap.
To protect painting well during international shipping, all paintings are ROLLED (Unframed/Not stretched) and shipped in a quality PVC tube to avoid damages, it’s 100% safe and the painting comes back to its original/flat state once you stretch it on a wooden base. You can decide to frame it or simply stretch/gallery wrap it in your local framing shop, depends on your taste, it’s beautiful both ways.
The painting comes with an EXTRA 2 inches (5 cm) white border around it for stretching or framing.
Lost and Damages.
We pack all paintings in a strong PVC tube or rolled with PVC tube very carefully, normally it arrives safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it’s damaged, please follow the below STEPS:
1. Please ask the courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and the courier man both confirm the damages.
2. Please take photos of the broken package (every side of it) and the damages on the painting to us, Let me deal with courier companies and will arrange to deliver a new painting immediately.
3. If the courier man just leaves the package at your door, there is no way you can confirm damages in front of the courier man, please ignore NO.1, do No.2 above.
Keep the damaged painting and the package until the problem is solved.
I am an interior designer/decorator/stager/gallery owner, can I get a trade price?
Yes, of course, please drop us an email for the details.
Returns & Exchanges. (100% Satisfaction Guaranteed!)
Payment Methods.
All the methods below are acceptable, please contact us for details.
1. Paypal
2. Bank transfer
3. Credit Card and Paypal
4. Western Union
5. MoneyGram
For more questions, please feel free to write to us at sale@oilpaintingkingdom.com.
